About the company
A pioneering Japanese company in vacuum solutions is seeking a Field Service Engineer II – Industrial Systems (Mechatronics) (m/f/d) in Munich.
Responsibilities
The Field Service Engineer II – Industrial Systems (Mechatronics) is responsible for the installation, commissioning, maintenance, troubleshooting, repair, and technical support of advanced industrial equipment across the EMEA region and, on occasion, globally.
We are seeking a hands-on Electro-Mechanical Field Service Engineer with a strong mechatronics background and experience working with complex industrial machinery.
The successful candidate will perform mechanical assembly and disassembly, electrical troubleshooting, vacuum and fluid system diagnostics, and PLC-based fault finding while delivering technical support directly at customer sites.
This role combines extensive field service activities with independent problem-solving and serves as a key technical resource throughout the equipment lifecycle.
Candidates should enjoy working directly on industrial equipment and be comfortable carrying out both mechanical and electrical service work in the field.
Installation & Commissioning
Install, commission, and validate advanced industrial equipment at customer sites.
Perform mechanical assembly, alignment, electrical connection, and system integration activities.
Conduct functional testing, calibration, start-up, FAT, and SAT activities.
Coordinate commissioning projects with customers, contractors, and internal technical teams.
Support equipment handover and production ramp-up.
Service, Maintenance & Troubleshooting
Perform preventive and corrective maintenance on complex industrial systems.
Diagnose and repair mechanical, electrical, pneumatic, vacuum, and automation-related issues.
Carry out equipment inspection, overhaul, rebuild, upgrade, and relocation activities.
Troubleshoot PLC-controlled machinery, HMI systems, drives, and industrial automation components.
Conduct root-cause analysis and implement corrective actions to minimize downtime.
Technical Support & Customer Service
Serve as the technical point of contact during installation, maintenance, and service activities.
Provide technical guidance, operator training, and maintenance recommendations.
Respond to field service requests and support rapid resolution of equipment issues.
Document service activities, technical findings, and recommendations.
Workshop & Continuous Improvement
Support equipment preparation, testing, repairs, and refurbishment in the workshop when not travelling.
Maintain technical documentation, service procedures, and troubleshooting guides.
Share technical knowledge and contribute to continuous improvement initiatives.
Quality & Safety
Ensure compliance with quality standards, safety regulations, and company procedures.
Maintain accurate service records and support achievement of service KPIs and customer satisfaction targets.
Skills & Competencies
Strong hands-on electro-mechanical troubleshooting and repair skills.
Experience with industrial machinery, automation systems, and fluid-processing equipment.
Ability to read technical drawings and electrical schematics.
PLC diagnostic and fault-finding capability.
Structured problem-solving approach and independent working style.
Strong customer communication and service orientation.
Requirements
Required Qualifications & Experience
Technical education as Mechatronics Technician, State-Certified Mechatronics Technician, Commissioning Engineer, Industrial Mechatronics Technician, Industrial Mechanic or equivalent practical experience.
Minimum 5 years of hands-on experience working on industrial machinery.
Practical experience with electro-mechanical assemblies.
Experience performing mechanical teardown and rebuild of industrial equipment.
Experience troubleshooting electrical wiring and control systems.
Experience with PLC diagnostics.
Experience with vacuum and fluid systems.
Willingness to travel extensively
Willingness to relocate to the Munich area
Preferred Qualifications
Industrial vacuum technology (highly preferred)
Thermal processing equipment
Furnaces
Leak detection systems
PLC and industrial automation
Motion control systems
Production equipment
Apply online for more information about this opportunity.