*Applicants must have a valid working permit in Germany or European Union*
Company Overview
A Japanese material manufacturer in Germany is looking for a Customer Service (f/m/d).
The company operates in 8 countries across the world and has a large number of share in its market.
Job Responsibilities
- Receiving, processing, and monitoring customer orders in the ERP system considering all relevant requirements in the order fulfillment process.
- Creating invoices and credit notes in the ERP system.
- Planning and coordinating logistics and transport in consultation with freight
- Preparing individual offers in close coordination with the field sales team.
- Handling complaints.
- Preparing customs and export documents (EU /third countries).
- Responding to customer inquiries and complaints appropriately.
- Order-related correspondence with our international customers.
Job Requirements
- Proficient in MS Office applications.
- Experience with ERP systems is a plus
- Business level of written and speaking ability in English. Fluency in German or in Japanese is an advantage.
- Team player with strong communication skills.
- Independent working style characterized by accuracy and customer orientation.
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