Company and Job Overview
Our client a leading international manufacturer of high-quality consumables for the printing industry, with production facilities and sales locations worldwide. Their customers particularly appreciate our consistently high product quality, customer-oriented service, and comprehensive technical support. Our client offer stability, growth opportunities, and the chance to make a difference. Their European sales offices, along with the corresponding production facilities, are located in Düsseldorf, Paris, Barcelona, and Leeds.
Key Responsibilities
Order Management & Customer Service
Receive, process, and monitor customer orders in the ERP system (Microsoft Dynamics NAV), ensuring all customer requirements are met throughout the order fulfillment process.
Create invoices and credit notes in Navision.
Prepare individual quotations in close cooperation with the field sales team.
Respond to customer inquiries and complaints in a professional and timely manner.
Handle order-related correspondence with international customers.
Manage customer complaints and ensure appropriate resolution.
Logistics & Export Operations
Plan and coordinate logistics and transportation activities in collaboration with freight partners.
Prepare customs and export documentation for shipments within the EU and to third countries.
Ensure compliance with international trade and export requirements.
Team Leadership & Process Management
Lead, coach, and support a small Customer Service / Sales Administration team.
Ensure efficient day-to-day operations and continuous development of team members.
Monitor team performance, set priorities, and allocate workloads effectively.
Drive process improvements to enhance customer satisfaction and operational efficiency.
Act as the primary escalation point for complex customer service, logistics, and order management issues.
Requirements
Professional Experience
Successfully completed commercial training as a Wholesale & Foreign Trade Merchant or in the field of Export & Logistics.
Several years of experience in international trade administration, export operations, customer service, or sales support.
Hands-on experience with import/export procedures, customs documentation, and international trade administration is required.
Experience supporting both internal stakeholders (e.g., field sales teams) and external stakeholders (customers and suppliers).
Technical Skills
Proficient in Microsoft Office applications.
Experience working with ERP systems; Microsoft Dynamics NAV experience is preferred.
Language Skills
Excellent written and spoken German and French.
Additional language skills are considered an advantage.
Personal Competencies
Strong communication and interpersonal skills.
Team-oriented mindset with a customer-focused approach.
Independent and detail-oriented working style.
Previous team leadership or people management experience is highly desirable.
Ability to motivate, develop, and coordinate team members in a collaborative environment.
Benefits
Competitive salary package with performance-based bonus scheme.
Additional holiday and Christmas bonus payments.
Flexible working hours (37.5-hour work week with flextime and working time accounts).
30 days of annual leave, plus paid leave on Christmas Eve and New Year's Eve.
Deutschland-Ticket provided.
Hybrid working model with one home office day per week after successful completion of the probation period.
Independent work within a dynamic team and a flat organizational structure.
Long-term career opportunities within a well-established Japanese family-owned company.
A stable and sustainable working environment with opportunities for personal and professional growth.