Claims Handler Marine Cargo division (f/m/d)

Job title: Claims Handler Marine Cargo division (f/m/d)
Contract type: Permanent
Location: Cologne
Reference: DE_ADM_000366[898]
Contact details: Akiko Kusama
Contact email:
Contact-phone: +49 (0) 211 9425 480
Job published: 17 days ago


An internationally operating Japanese non-life insurance company is looking for a Claims Handler for its Marine Cargo division in Cologne.


  • Check of coverage, independent correspondence and settlement of national and international Marine Cargo Claims including related lines of business within the given authority 
  • Set up claims in the claims system, advise clients and brokers how to use automated claims system 
  • Maintenance of electronic claim files
  • Cooperate with the Underwriting and Accounting teams to clarify the policy wordings and bookings
  • Liaise with customers, brokers and fronting insurers in claims issues  
  • Liaise with department manager in claims exceeding the own settlement authority
  • Follow up special approval/referral process with Claims Managers in London in high valued claims
  • Start recovery action, follow up recovery proceedings in line with our external recovery offices/recovery lawyers


  • Certified Training in Insurance
  • Excellent knowledge and understanding of international Marine Cargo Insurance Conditions and good knowledge in related classes of business
  • Extensive experience in settlement of Marine Cargo Insurance Claims
  • Very good communication skills
  • Excellent understanding of end to end claims and recovery process in order to identify issues and to offer problem solutions
  • Fluent in written and spoken English and German.
  • Ability to work independently and in a team environment
  • Flexibility and adaptability to new tasks
  •  Willingness to learn skills
  • Very good knowledge of MS-Office and IT skills in general