Overview
Our client is a well-established global company specializing in the international trade of chemicals and plastics, while also delivering high-quality optical lenses and electronic products. As a valued member of a worldwide group, the company is driven by innovation, reliability, and a strong commitment to excellence—providing tailored solutions and outstanding service to customers across diverse industries.
Responsibilities
Order Management
Process customer orders accurately and efficiently, ensuring on-time fulfillment and high service standards.
Logistics & Shipment Coordination
Manage domestic and international shipments in close cooperation with logistics partners, while monitoring delivery schedules and resolving issues proactively.
Customer Service & Support
Serve as the main point of contact for customers, responding to inquiries promptly and professionally via phone and email.
Inventory Control
Monitor stock levels and coordinate with procurement to ensure optimal inventory availability and smooth operations.
Documentation & Reporting
Prepare and maintain precise documentation, including shipping papers, invoices, and inventory reports, in compliance with internal and external requirements.
Cross-functional Collaboration
Work closely with sales, procurement, and warehouse teams to ensure seamless order handling and consistent service quality.
Process Improvement
Identify and suggest improvements to operational processes with a focus on efficiency and customer satisfaction.
Job Requirements
Professional Experience
2–3 years of experience in logistics, order processing, supply chain operations, or a related field.
Language Skills
Fluent English (mandatory)
German proficiency is a strong advantage
Japanese language skills are a plus
Technical Skills
Solid proficiency in MS Office (Excel, Word, Outlook)
Experience with ERP or order management systems is highly desirablePersonal Attributes
Strong organizational and multitasking skills
Excellent communication abilities
A proactive, customer-oriented mindset with attention to detail
Benefits
Full‑time role with standard working hours
Working Hours: 37.5 hours per week
Hybrid Work: Up to 2 days of home office per week
Paid Leave: 30 days annually
Work Environment: International, collaborative, and stable with long-term career development opportunities
Compensation: Up to €55,000