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Customer Service & Sales Support

Job title: Customer Service & Sales Support
Contract type: Permanent
Location: Frankfurt近郊
Specialisation:
Reference: DE_GER_000387[794]
Contact details: Ayako Suzuki
Contact email: ayako.suzuki@jac-recruitment.com
Contact-phone: +49 (0) 211 9425 4811
Job published: about 1 month ago

Overview

フランクフルト近郊にある大手日系メーカーでの募集です。


Responsibilities

Coordination
- Placing manufacturing orders for our plants
- Monitoring delivery schedules
- Controlling backlog and open orders

Customer Service

- Handling customer inquiries and tender preparation in agreement with sales management
- Entering sales orders into the system
- Telephone contact person for customers
- Preparing delivery paperwork
- Handling and resolving customer complaints
- Issuing Credit-und Debit Notes
- Supporting the sales team
- Monitoring accounts receivables and follow up on overdue invoices with customer
- Follow-up of sample requests (internal) and sample deliveries (customer Follow-up)
- General administrative work incurred with this position


Requirements

・ドイツ語 電話、メールでの顧客対応可能なレベル(目安C1以上)、英語(目安B2以上)
・上記関連業務経験者、自動車部品に関する知識のある方 歓迎