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Customer Service (f/m/d)

Job title: Customer Service (f/m/d)
Location: Dormagen
Specialisation:
Salary: EUR€0 - EUR€0
Reference: PR/080630
Contact details: Ayako Suzuki
Contact email: Ayako.Suzuki@jac-recruitment.com
Job published: January 04, 2022 18:29

Overview

A Japanese company for Automotive industry is now looking for an employee as "Employee Customer service”.

Responsibilities

  • Customer account management
  • Long-term and service-oriented support of our customers
  • Receiving/processing customer enquiries
  • Constant exchange with the sales team to ensure customer satisfaction
  • Preparation of evaluations for specific statistics
  • Service-oriented support of the international sales team in administrative customer care
  • Design and optimization of internal and external customer care processes
  • Management of projects to meet customer requirements
  • Monitor and improve KPIs
  • Support the Sales Manager in the preparation of the price quote and cost study

Requirements
  •  2+years experience in Customer Service (B to B)
  • MS Office, especially Excel skills
  • Business fluent in German and English