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Field Service Engineer (f/m/d)

Job title: Field Service Engineer (f/m/d)
Location: Dresden
Specialisation:
Salary: EUR€0 - EUR€0
Reference: PR/000082
Contact details: Akiko Kusama
Contact email: Akiko.Kusama@jac-recruitment.com
Job published: October 28, 2021 12:08

Overview

This entry-level  Engineer  position  is responsible  for providing  field service  engineering  activities  to company customers under the direction and support of the Senior Engineer. The product is tailor-made semiconductor related inspection system. Work Place is Dresden.

Responsibilities 

  • Receives service calls from customers. Determines customer need or problem and responds accordingly
  • May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company's products at customer site.
  • Performs preventative maintenance on Company products.
  • Establishes and manages a local maintenance service structure.
  • Inspects and evaluates customer usage of Company products.
  • Provides training to customers in usage and maintenance of Company products.
  • Provides application support on Company products to customer 
  • Provides liaison between customer and applications programmer for customer requests involving change in applications.
  • Researches market needs and customer applications of Company products.
  • Submits application report to management in a timely manner.
  • Supports sales activities and establishes and maintains good relationship with customers.
  • Submits various reports, such as service reports, weekly report, and expense report to management in a timely manner.
  • Receives follow-up and additional training on Company products in Japan.
  • Responsible for maintaining company parts and tools.
 

Requirements

  • Degree in Electrical Engineering or equivalent combination of education and experience
  • Received previous work experience in a similar position.
  • Windows operating syestem & MS Office
  • German, English and Japanese knowledge
  • Able to stay in Japan for some months for technical training