Connecting...

Field Service Engineer

Job Title: Field Service Engineer
Contract Type: Permanent
Location: Dresden
Specialisation:
Reference: DE_MAN_000084[476]
Contact Details: Akiko Kusama (0211 5403 9713)
Contact Email: akiko.kusama@jac-recruitment.com
Published: 18 days ago

Overview

This entry-level  Engineer  position  is responsible  for providing  field service  engineering  activities  to company customers under the direction and support of the Senior Engineer. The product is tailor-made semiconductor related inspection system. Work Place is Dresden.

Responsibilities

   Receives service calls from customer. Determines customer need or problem and responds accordingly.

   May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company's products at customer site1 .

   Performs preventative maintenance on Company products.

   Establishes and manages a local maintenance service structure.

   Inspects and evaluates customer usage of Company products.

   Provides training to customers in usage and maintenance of Company products.

   Provides application support on Company products to customer.

   Provides liaison between customer and applications programmer for customer requests involving1 change in applications.

    Researches market needs and customer applications of Company products.

    Submits application report to management in a timely manner.

    Supports sales activities and establishes and maintains good relationship withcustomers.

    Submits various reports, such as service reports, weekly report, and expense report to management in a timely manner.

    Receives follow-up and additional training on Company products in Japan.

    Responsible for maintaining company parts and tools.


Requirements

  • Degree in Electrical Engineering or equivalent combination of education and experience.
  • Received previous work experience in a similar position.
  • Windows operating syestem & MS Office
  • German, English and Japanese knowledge
  • Able to stay in Japan for some months for technical training