Retention Officer

Job title: Retention Officer
Contract type: Permanent
Location: Limassol, CYPRUS
Reference: DE_REC_000163[898]
Contact email:
Job published: 18 days ago


A growing Forex broker regulated by CySEC, we’re currently seeking to recruit experienced candidates for the position of the Retention Officer for their Head Office in Limassol, Cyprus. 


  • Acting as the essential link between clients and the FX market 
  • Assisting clients by reporting trends and providing market information 
  • Addressing client queries regarding trading and the instruments that are available to them
  • Training new clients on company's platforms and trading tools
  • Providing an understanding of technical and fundamental analysis to clients via scheduled 1 to 1 training sessions
  • Continuously providing clients with market updates
  • Understanding the client's needs and trading profile in order to provide support and guidance where required
  • Be aware of and be able to demonstrate ongoing in-depth knowledge of the financial markets, both technically and fundamentally 
  • Be able to cross sell company services to provide client improvement and increase LTV targets 
  • Ensure timely follow up of all contacts
  • Liaise with other departments, when required, to escalate and resolve issues and/or report faults
  • Maintain high levels of client acquisition, retention and re-activation
  • Achieve monthly targets


  • Fluency in English and German
  • Fluency in Czech and Slovak (preferred)
  • Knowledge in Technical Analysis is required 
  • Minimum 2 years experience in relevant field (preferred but not a must)
  • Excellent communication and organisational skills
  • Excellent sales and retention skills