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Support Field Application Engineer (f/m/d)

Job title: Support Field Application Engineer (f/m/d)
Specialisation:
Salary: EUR€0 - EUR€0
Reference: PR/080624
Contact details: Alma Pittner
Contact email: Alma.Pittner@jac-recruitment.com
Job published: December 01, 2021 10:06
A leading vendor company for voice networking and media processing solutions is looking for a Support Filed Application Engineer (f/m/d) for the EMEA Region based in Germany or in Eastern Europe. This position is Home Office based. 

Responsibilities
  • Support customers and partners for all products according to SLA
  • Remote sessions
  • Troubleshooting & Debugging
  • Reproducing issues in the lab
  • Ensuring High CSAT (Customer Satisfaction)
  • Interfacing with backend support/R&D
  • Administration of External Customer Support accounts
  • Direct handling of support tickets and Professional Services activities will be required
  • On-call duty

Requirements
  • Bachelor’s degree Engineering or University Diploma in Telecommunications, Electrical Engineering or Computer Science.
  • Min. 3 years’ experience in a customer-facing technical role.
  • In-depth, hands-on experience with Telecommunications equipment (e.g. Voice & UC technologies, Data networking equipment, PSTN protocols, VOIP protocols, TCP/IP, MS Servers infrastructure, etc.)
  • Experience writing application notes & technical / project documents
  • Excellent English written and oral communication skills.
  • Experience with Microsoft Unified Communications Solutions is a plus