Overview
An internationally operating Japanese non-life insurance company is looking for a Claims Handler for its Marine Cargo division in Cologne.
Responsibilities
- Check of coverage, independent correspondence and settlement of national and international Marine Cargo Claims including related lines of business within the given authority
- Set up claims in the claims system, advise clients and brokers how to use automated claims system
- Maintenance of electronic claim files
- Cooperate with the Underwriting and Accounting teams to clarify the policy wordings and bookings
- Liaise with customers, brokers and fronting insurers in claims issues
- Liaise with department manager in claims exceeding the own settlement authority
- Follow up special approval/referral process with Claims Managers in London in high valued claims
- Start recovery action, follow up recovery proceedings in line with our external recovery offices/recovery lawyers
Requirements
- Certified Training in Insurance
- Excellent knowledge and understanding of international Marine Cargo Insurance Conditions and good knowledge in related classes of business
- Extensive experience in settlement of Marine Cargo Insurance Claims
- Very good communication skills
- Excellent understanding of end to end claims and recovery process in order to identify issues and to offer problem solutions
- Fluent in written and spoken English and German.
- Ability to work independently and in a team environment
- Flexibility and adaptability to new tasks
- Willingness to learn skills
- Very good knowledge of MS-Office and IT skills in general