Customer Service Representative (m/f/d)

COMPANY OVERVIEW
A Japanese manufacturer company is looking for a Customer Service Representative (m/f/d) near Frankfurt am Main.

JOB RESPONSIBILITIES

• Independent customer support and communication as well as customer master data maintenance
• Order processing, delivery preparation and invoicing
• Consignment stock management (VMI)
• Procurement planning and ordering of goods from our suppliers, including communication with suppliers
• Monitoring delivery dates for incoming goods from the plants
• Monitoring of delivery backlogs (customer and supplier plants), arranging special transports incoming/outgoing
• Logistics support for the return of goods to our plants
• Complaints processing
• Monitoring open items and assisting with the collection of outstanding payments
• Creation of internal/external credit notes/debits
• General administrative tasks such as preparing reports for internal meetings or forecasts in coordination with the sales team

JOB REQUIREMENTS

• Completed commercial training with practical work experience in order entry, customer service and/or internal sales; ERP systems are an advantage
• Confident knowledge of Excel and Word; AS400 would be an advantage
• Fluency in German and English (oral and written)
• Systematic and independent way of working
• High communication skills, flexibility and commitment
• Competent and confident telephone manner and strong customer orientation

BENEFITS

• Work-life balance through opportunities for flexible working and overtime compensation
• A varied range of tasks in an international working environment
• working environment with a collegial corporate culture
• Structured onboarding, in-house training and language courses
• Employer-sponsored qualification and further training opportunities (also part-time)
• Employee benefits, travel allowance, capital-forming benefits, company pension scheme
• Bike - bicycle leasing through cooperation with Jobrad
• Attractive location with excellent transport links, free parking, air-conditioned offices
• Wide range of employee events
• Individually customizable models of on-site and mobile working

Apply online or feel free to contact me directly for more information about this opportunity. Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding