OVERVIEW
The European adhesive and sealant application technologies company that provides hotmelt solutions and machinery to a variety of industries.
KEY REQUIREMENTS:
Minimum 3 years of experience in customer service, sales support, or office administration
Experience in ERP or CRM usage
Business level in English or Spanish communication skills
Able to work 100% onsite in Willich
JOB RESPONSIBILITIES:
Provide support to commercials, technicians, business management and clients, attending their queries and requests for offers, as well as ensuring the correct management and expedition of processed orders:
Answer and proceed incoming customer inquiries
Collaborate with management and internal teams to stay updated on new products, services, and policies
Record customer information within the database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Manage office duties:
State documents and renewals
Account information required
Contact with external stakeholders for example waste management, energy providers, IT suppliers, etc.
Inventory control
Manage office supplies and equipment, stationery and other office supplies
JOB REQUIREMENTS:
Proven professional experience in sales administrative, customer service, inside sales, sales support, or office administration is preferred
Familiarity with Navision (ERP) or Salesforce (CRM) systems will be highly valued
Obtaining a driving license class B will be advantageous
Eligible to work in Germany
BENEFITS:
30 days of annual leave
Laptop and mobile phone are provided
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