OVERVIEW
The leading software house specialised in tailor-made estate and property management solutions and platforms. Aiming to provide an all-in-one solution to clientele, with over 30,000 clients using their solutions to run businesses worldwide.
KEY REQUIREMENTS:
At least 2 years of experience in customer success, onboarding, solution enablement, product support or technical helpdesk role
Proven experience in troubleshooting IT, CRM, or SaaS technical issues
Native German speaker and fluent English communication skills
JOB RESPONSIBILITIES:
This position will focus on customer success and be responsible for training sessions and onboarding new and existing customers on the company’s platforms effectively
Take ownership of initial training to online activation for the customers in DACH region
Ensure new customers’ first experience is positive
Resolve and provide advice on technical implementation issues
Work closely with product development, sales, and global teams to develop new training methodologies, playbooks, email templates, workshop decks, etc.
Provide accurate reporting for all client contact and training on Microsoft Dynamics CRM
REQUIREMENTS:
Technical educational background in Computer Science, Engineering, IT, or equivalent hands-on credential
Ability to convey complex technical information in a simplified and easy to understand manner to a general audience
Aptitude for learning new technologies quickly
Eligible to work in Germany and based in North Rhine-Westphalia (NRW)
BENEFITS:
Hybrid work with 1 day at the office in Düsseldorf
Flexible working hours
25 days of annual leave plus national and local public holidays
Employee assistant and onboarding program