Senior Technical Support Engineer - Electronics & Networking (m/f/d) (Hybrid work)

COMPANY OVERVIEW
The international automotive navigation/GPS system and technology provider who has been operating business for over 20 years and continuing growth and expansion.

JOB RESPONSIBILITIES

• This position primarily provides technical expert knowledge to support, advise, provide guidance, and training for customers in Germany
• Provide technical support, resolve issues, and answer enquiries to customers in both English and German
• Contribute and conduct product and system testing, configuration, troubleshooting, product demonstration, new hardware/software installation, integration and implementation
• Manage and plan complex support projects and investigations to meet and successfully achieve project deliverables
• Identify, report, prioritise and track the progress of opportunities for new and improved products, features and services
• Provide training in the use of products and systems
• Build and maintain strong working relationships with key accounts/customers

JOB REQUIREMENTS

• Degree in Engineering or technical discipline
• At least 10 years of experience as a Technical Services Engineer, Aftersales Service, or Service Representative preferably in Electronics, Networking, or Automotive
• C++ Language proficiency 
• Able to travel for business trips
• Holding an EU driving license – Class B
• Eligible to work in German
• Business level in German and English communication skills

BENEFITS

• Hybrid work with a minimum 1 day per week at the office
• 27 days of annual leave
• Laptop and mobile phone are provided
• Profit share bonus

OTHERS

• Working days: Monday to Friday
• Working hours: 09:00 - 17:00 with half an hour for lunch