Service Manager – CNC Milling Machine (m/f/d)

COMPANY OVERVIEW
A renowned Japanese manufacturer of top-notch CNC machining centers. The company has established a high reputation globally for its durable and high-precision machines, and is committed to serving as a leading machining canter manufacturer worldwide.
This is a position for their European business office based in Düsseldorf, Germany.

JOB RESPONSIBILITIES

• Follow up with headquarters, internal resources, and the dealer network throughout Europe to manage, troubleshoot, and resolve end-users service issues.
• Establish and maintain positive and effective working relationships with dealers across Europe.
• Visit dealers and/or end-users as needed throughout Europe.
• Organize and carry out service training programs for dealers in Europe.

JOB REQUIREMENTS

• Proficient in providing services within the machine tool industry, particularly with CNC milling machines.
• Skilled in communicating with end-users, performing field service tasks, managing multiple ongoing cases simultaneously, and keeping in touch with the dealer network.
• Business-level English.

BENEFITS

• The environment that allows for a high level of autonomy in the work process
• Opportunity to support clients throughout Europe