Japanese or Mandarin speaking Field Service Engineer (m/f/d)

Receive service calls from customers; determining customer needs, problems and responding accordingly. 

· Provide over-the-phone consultation and advice to customers; including emergency situations, as well as schedule and repair Company products at customer site. 

· Perform preventative maintenance on Company products. 

· Establish and manage a local maintenance service structure. 

· Inspect and evaluate customer usage of Company products. 

· Provide training to customers in usage and maintenance of Company products. 

· Provide application support on Company products to customer. 

· Liaison between customer and Applications Programmer for customer requests involving a change in applications. 

· Research market needs and customer applications of Company products. 

· Submit application report to management in a timely manner. 

· Support sales activities, whilst establishing and maintaining a good relationship with customers. 

· Participate in sales meetings as required. 

· Submit various reports: such as service reports, weekly report, and expense report to management in a timely manner. 

· Receive follow-up and additional training on Company products in Japan. 

· Responsible for maintaining company parts and tools. 

· Minimize downtime of systems.