Company and Job Overview
We are seeking a hands-on and customer-oriented Technical Support Manager to lead a small but impactful team within our sanitary technology division in Düsseldorf. This role is ideal for someone with a background in wholesale, planning, or sanitary installation, who enjoys solving technical problems and supporting customers and partners.
You will be responsible for managing day-to-day technical inquiries, analyzing product issues, and coordinating with internal departments to ensure high-quality service. The position reports to a department head who oversees multiple teams, so autonomy and leadership are key.
Responsibility
⦁ Lead and support one team member in Düsseldorf
⦁ Handle approx. 10 technical inquiries per day via phone and email (95% from within Germany)
⦁ Provide installation advice and troubleshooting guidance for the products
⦁ Analyze recurring product issues and manage spare parts inventory
⦁ Coordinate with internal technical departments (support, repair intake, technician team)
⦁ Visit warehouse in Duisburg monthly to inspect returned items
⦁ Maintain and update technical documentation and knowledge base
⦁ Participate in shift planning and ensure smooth daily operations
⦁ Drive company vehicle when needed (valid license required)
⦁ Attend in-house training sessions (all conducted in Düsseldorf)
Requirements
⦁ Working experience related to the Sanitary Ware, Sanitary Technology field (either at Wholesale, Planning, Installation etc)
⦁ Technical Background is great advantage (Vocational school and technical school included)
⦁ People Management experience at least 2 - 3 years (Any dept)
⦁ Strong communication skills in German (native level) and English (conversational)
⦁ Proficient in MS Excel and general office tools
⦁ Reliable, organized, and able to work independently
⦁ Valid Driving license required
Benefit and others:
⦁ Salary: Up to €60.000 per year
⦁ Flexible working hours
⦁ Full onboarding support
⦁ Working hours: 38.5 hours per week
⦁ Holiday: 30days
⦁ Home Office: Up to 10 days a month Possibility to work remotely
⦁ International work environment
⦁ Free snacks and fruits
⦁ JobRad lease
⦁ VL subsidy
⦁ Free Parking space or Deutschland Ticket