Company and Job Overview
A Japanese semiconductor company is looking for Field service engineer. This position is responsible for providing field service engineering activities to Company customers independently.
Job Responsibilities
Receives service calls from customer. Determines customer need or problem and responds accordingly.
Helping a tool installation at customer site with company
May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company’s products at customer site.
Performs preventative maintenance on Company products.
Establishes and manages a local maintenance service structure.
Inspects and evaluates customer usage of Company products.
Provides training to customers in usage and maintenance of Company products.
Provides application support on Company products to customer.
Provides liaison between customer and applications programmer for customer requests involving change in applications.
Researches market needs and customer applications of Company products.
Submits application report to management in a timely manner.
Supports sales activities and establishes and maintains good relationship with customers.
Effectively communicates with Japan headquarters’ engineers regarding the product applications, technical issues, etc
Job Requirements
Degree or experience with optics preferred
Experience with installation, maintenance, and sustaining of semiconductor capital equipment
Technical troubleshooting experience
Previous semiconductor FSE experience preferred
Flexibility for evenings, weekends, on-call
Flexibility for domestic/overseas travel for training and tool support (Several 3 month trainings overseas)
Travel up to 50% by plane and car
Work location: Dresden
Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.
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