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Field Service Engineer (f/m/d)

役職名: Field Service Engineer (f/m/d)
雇用形態: 正社員
勤務地: ドレスデン
職種: エンジニアリング・製造
給与: EUR - (Annual)
求人番号: PR/000082
求人情報掲載日: 2023/06/29 14:39

Overview

This Engineer  position  is responsible  for providing  field service  engineering  activities  to company customers under the direction and support of the Senior Engineer. The product is tailor-made semiconductor related inspection system. Work Place is Dresden.

Responsibilities 

  • Receives service calls from customers. Determines customer need or problem and responds accordingly
  • May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company's products at customer site.
  • Performs preventative maintenance on Company products.
  • Establishes and manages a local maintenance service structure.
  • Inspects and evaluates customer usage of Company products.
  • Provides training to customers in usage and maintenance of Company products.
  • Provides application support on Company products to customer 
  • Provides liaison between customer and applications programmer for customer requests involving change in applications.
  • Researches market needs and customer applications of Company products.
  • Submits application report to management in a timely manner.
  • Supports sales activities and establishes and maintains good relationship with customers.
  • Submits various reports, such as service reports, weekly report, and expense report to management in a timely manner.
  • Receives follow-up and additional training on Company products in Japan.
  • Responsible for maintaining company parts and tools.
 

Requirements

  • Degree in Electrical Engineering or equivalent combination of education and experience
  • Received previous work experience in a similar position.
  • Windows operating system & MS Office
  • German, English and Japanese knowledge
  • Able to stay in Japan for some months for technical training