Overview
The Japanese leading automotive parts manufacturing company is looking for customer service (m/f/d) to deliver exceptional customer service. Their dedication to innovation and excellence has made them a trusted partner in the automotive industry.
Key Responsibilities
- Serve as the primary point of contact for German-speaking customers.
- Respond to customer inquiries via phone, email, and other communication channels.
- Provide accurate information about the products and services.
- Resolve customer issues and complaints in a timely and professional manner.
- Maintain and update customer records in the database.
- Collaborate with internal teams to ensure customer needs are met.
- Identify opportunities to improve customer satisfaction and loyalty.
- Prepare and present regular reports on customer service activities.
Qualifications
Full fluency in German and business-level proficiency in English.
Min. 3 years of experience in customer service.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and as part of a team.
Knowledge of the automotive industry is a plus.
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