COMPANY OVERVIEW
An international data, IT network, and security system company who provides network & cable design, system solutions, and IT services to their customers in a variety of industries for 30 years globally.
An international data, IT network, and security system company who provides network & cable design, system solutions, and IT services to their customers in a variety of industries for 30 years globally.
JOB RESPONSIBILITIES
- Provide onsite IT technical support for hardware, software, network, and server relevant issues at a customer’s site
- Support for both incidents and services related to PC/Laptop/Printer/Scanner/other peripheral Hardware/Software setup and installation on infrastructure networks
- Monitor and be in charge of the ticketing system resolutions
- Deliver timely and accurate customer support for various hardware and software issues.
- Work alongside the Engineering team to Identify and analyse solutions
JOB REQUIREMENTS
- Minimum 1 years of proven experience as an IT technical service, IT help desk, IT support
- Able to work on-site 100%
- Able to understand Service Level Agreement (L1 and L2)
- Knowledgeable in computer basic hardware and software
- Excellent communication skills for effective client interactions
- Eligible to work in Germany
- Business-level English communication skills and German communication skills will be a plus
OTHERS:
- This position is a 6-month contract and can be extended
- Work day: Monday - Friday
- Work time: 09:00 AM - 05:00 PM
Apply online or feel free to contact me directly for more information about this opportunity. Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding